RCHT, CHECK! Just picked up my PB ST2 tonight!
Yes we have tried the dealer (multiple dealers), Ford's customer assistance hotline and fords email assistance. None of them are any help, they say the part doesn't exist and isn't made anymore. I have posted what Ford told me in an earlier post in this thread.Anyone tried Ford customer service? Sounds like a factory issue?
It comes up as the part for the Fiesta not the Focus. We are pretty sure the part number (as it is printed on the back of the cupholder insert) is:Well if you can let me know if it's the wrong one I'll see if I can get him to dig into it.
In a former life I was a Ford parts counterman and Parts manager. The numbers that were molded into parts were NOT the service part number that you would order them under. It was an engineering number. However, we did have a way (microfiche at the time) in most cases to cross reference engineering numbers to the service part numbers.It comes up as the part for the Fiesta not the Focus. We are pretty sure the part number (as it is printed on the back of the cupholder insert) is:
However when ford looks that number up they find nothing, but if they leave the last W off of it it comes up without a picture - but it shows out of production and not available...